Amazon Email Error Infuriates Harry Potter Fans
Posted on July 15, 2005
As if the anticipation of the new book, Harry Potter and the Half-Blood Prince wasn't already at a fever pitch, a new drama about the book has emerged. Due to an "error" of some kind, many Amazon.com and Walmart.com customers were sent an email saying that their books would not arrive on July 16th, as promised. This prompted an enormous wave of rage from their customers.
Perhaps the evil wizard Lord Voldemort had something to do with it. Customers who preordered the eagerly anticipated sixth installment of the "Harry Potter" saga on Amazon.com and walmart.com were in for a shock this week when the retailers mistakenly e-mailed them to say their books might arrive later than expected.A complete goof? Well, that's one way of putting it. Sounds more like a hack and then a cover-up to us. We do love a good conspiracy theory.Wal-Mart Stores Inc. rushed to calm shoppers' worries and put a recorded message on walmart.com's toll-free customer service number assuring customers that the books would arrive on July 16 as promised. "If you are calling in reference to the Harry Potter release notification that you received on July 12 that indicated the release date had been changed to July 20, please be advised that the e-mail was sent in error," the message says.
Amazon.com e-mailed customers to say its notice that books might be delayed "was sent to you in error." "We sincerely apologize for the concern we caused with this incorrect message, and hope you will be thrilled to know that we've begun preparing your order for shipment and we are confident that it will be delivered on Saturday, July 16," the e-mail to customers reads. Amazon.com spokeswoman Patricia Smith said a few thousand customers mistakenly received the notices. "It was a complete goof on our end," Smith said. "I don't know if it was human error or computer error, but the bottom line is, it was an error."
